Privacy Policy

Information that we collect

We collect from you your name, email address, phone number and address for the purpose of providing sales and marketing activities consistent with our primary purpose of distributing electrical control equipment. If you require to pay for these goods or services by using a debit or credit card then we will also collect additional data in order to process the payment. This information will include the credit card number, security code, billing name & address and expiry date.

We do not store the credit card number, security code or expiry date either electronically or on paper.

How we protect your privacy

Information provided to us by you will be stored on our computers and on the servers of our cloud based office solution. Our computers reside behind firewalls and are constantly updated with the latest operating system security patches, as recommended by the manufacturer. Anti virus software is also used with automatic scheduled updates to the virus signature definitions. Access to the buildings containing the computers is restricted by door locks and access to your personal data is restricted to employees who need to use that information.

Sharing and Usage

It is necessary to share your credit card data with our service provider in order to process the payment, this data consists of the credit card number, security code, billing name & address and expiry date together with the amount of the transaction. Our payment processor for credit and debit cards is Paypal.

We will never share, sell, or rent individual personal information with anyone without your advance explicit permission or unless ordered by a court of law.  Information submitted to us is only available to employees managing this information for purposes of contacting you by phone, sending you emails or post based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
If you are unhappy with the use of your data you have the the right to complain and be removed from our database or view/ change your information at any time. If you would like to do this please send us an E-mail at sales@i4automation.co.uk explaining the action you wish us to take.

Inaccuracies

If you see any inaccuracies or mistakes in the data that we store about you please contact our customer service team.

How can you stop receiving email from us?

From time to time we send out marketing and sales information in the form of an email. Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to sales@i4automation.co.uk for review.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is in effect from the 25th May 2018. This regulation gives many companies the opportunity to review the way they hold your data. Here at i4Automation we collect data such as your name, addresses, email and phone number for the purposes of order processing and warranty information. We have never/ will never sold/ sell on data to third parties; our feeling is we treat your data as if it were our own! We also meet all the requirements for Payment Card Industry Data Security Standard (PCI DSS) for processing credit/debit cards which puts us in a good start position for meeting GDPR requirements.

View our Data Protection Information HERE

Mailing Lists

Our database marketing mailing lists are both opt in. If you wish to be on our product update mailing list please do get in touch and we can arrange for you to opt in to this. We have bought in marketing lists in the past, these lists have all been deleted from our systems.

The Right to ask for a copy of your data

You have the right to ask for a copy of your data. In the first instance please email sales@i4Automation.co.uk There is no charge for this service and we have up to 30 days to respond to the data request. We reserve the right to make a reasonable charge for additional copies of information that has already been supplied.

The Right to be forgotten

You have the right to request your data be removed from our database systems if you feel it is no longer necessary for us to hold the data. Full details of this can be read in our GDPR Policy. Please email sales@i4Automation.co.uk with your request.

If you would like to discuss what data we hold and how we handle it please do get in touch either by email sales@i4Automation.co.uk or by phone 01480 395256.

If you would like to see/read the i4Automation GDPR policy please email web@i4Automation.co.uk

For full information on GDPR please see the ICO website